WEBVTT

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Imagine if you could do this
simply, cost-effectively, and today.

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A resident calls.

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“I'd like to report a missed bin.”

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SimplyAI understands the request
and starts the conversation.

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It checks the council's
approved knowledge,

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including missed collection guidance
and service rules,

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to ask the right questions.

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With a connection
to the council's back-office CRM,

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the request can be recorded
as a new service case.

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SimplyAI can triage what the caller needs,

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handling the routine report
or routing exceptions to a specialist.

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In this example, the case reference
is read back to the caller.

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If a specialist takes over,
they see what's already been discussed.

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Whether your council uses
Avaya, Mitel, Cisco,

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Genesys, 8x8 or a mix,

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the Voice AI overlay can be designed
around the existing estate,

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with a phased, managed migration.

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Contact Beckett Voice & Data on

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0118 940 9000

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to get your Voice AI journey moving.